Refund policy

Payments on JamcDesign are processed by Paddle.com Market Limited as our Merchant of Record. Paddle acts as the authorized seller of our digital products and handles payments, taxes, invoicing and refunds on our behalf.

When you make a purchase, you accept the Paddle buyer terms and its privacy policy.

Some existing users may have subscriptions processed by PayPal, which remain active and are governed by PayPal terms.

Requests are reviewed under this policy, the applicable payment processor terms and the consumer protection rules that apply to the transaction.

If applicable law or the payment processor grants an additional cancellation or refund right, JamcDesign will not limit that right.

JamcDesign offers digital resources with immediate access or download. Once the resource is delivered, downloaded or made available in your account, the purchase may not be refundable except in the cases described in this policy or when required by applicable law.

Before completing a purchase or subscription, the price, plan, download limits and main service conditions are shown.

We may approve a refund or equivalent correction when there is a duplicate charge, a resource is unavailable after payment, the delivered file is damaged, the content materially does not match what was offered, or a verifiable technical error prevents access and cannot be resolved.

When the issue is a failed download or damaged file, we will first try to restore access, replace the file or return download credits when appropriate. If it cannot be reasonably resolved, we will evaluate the refund.

Subscriptions (Premium Lite, Pro and Plus) renew automatically every month while active. You can cancel them at any time from your dashboard and keep access until the end of the paid period, unless the processor-confirmed status indicates expiration, non-payment, refund or effective cancellation.

Renewals that have already been processed are not usually refunded automatically. We will review exceptions for duplicate charges, verifiable technical errors, unauthorized charges or any right recognized by applicable law or the payment processor.

You can request a refund in two ways:

• Contact support with your account email address, transaction ID or payment receipt and a description of the issue.
• Contact Paddle directly at paddle.com/help.

We will respond as soon as possible. If the purchase was processed by Paddle, Paddle manages the refund as Merchant of Record and the return time depends on the original payment method.