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Privacy policy

Last updated: May 22, 2026

1. Controller and contact

JamcDesign determines the purposes and means of processing personal data used to operate jamcdesign.com, manage accounts, deliver digital resources, handle support and protect the platform.

For questions or requests related to your personal data, you can write to [email protected] or use our support page.

2. Information we collect

We collect information you provide directly when creating an account, subscribing or contacting support:

  • Account data: name and email address.
  • Payment data: processed by Paddle (card) or PayPal. JamcDesign does not store card numbers or bank details.
  • Usage data: download history, plan consumption and activity on the platform.
  • Support data: messages, permitted attachments, replies and data needed to resolve issues.
  • Technical and security data: session logs, IP address, browser, security events and signals against abuse or automation.

3. How we use your information

  • Manage your account, subscription and access to resources.
  • Process payments, reconciliations and confirmations through Paddle and, for existing users, PayPal.
  • Monitor your plan’s weekly download limits.
  • Send you support communications and security alerts.
  • Prevent abuse, fraud, unauthorized access and misuse of accounts or downloads.
  • Comply with legal, tax, accounting obligations and valid requests from competent authorities.
  • Improve our services and user experience.

4. Sharing information

We do not sell or rent your personal information. We only share data with:

  • Paddle: as Merchant of Record, it processes card payments, manages taxes and handles refunds. See the Paddle privacy policy.
  • PayPal: to securely process existing payments and subscriptions.
  • Cloudflare: for security protection, CDN, file storage, resource delivery and CAPTCHA verification (Turnstile).
  • Email provider: to send transactional notifications related to your account.
  • Competent authorities: when there is a legal obligation, valid request or need to protect rights, security or service integrity.

5. Cookies and technologies

We only use essential cookies necessary for the site to work:

  • Keep your user session active.
  • Remember your theme preference (light/dark).
  • Protection against bots and abuse (Cloudflare Turnstile).

We do not use advertising tracking cookies or third-party analytics cookies.

6. Security

We implement industry-standard security measures to protect your information, including SSL/TLS encryption, rate limiting to prevent abuse and secure credential storage. However, no system is 100% secure and we cannot guarantee the absolute security of data transmitted over the internet.

7. Data retention

We retain personal data while your account is active or while needed to provide the service, resolve support, maintain purchase records, comply with legal obligations, prevent fraud or protect platform security.

When you request account deletion, we will delete or anonymize data we are not required to keep for legal, accounting, tax, security, abuse prevention or transaction audit obligations.

8. Your rights

You may exercise the rights recognized by applicable personal data protection rules, including:

  • Access and download the data associated with your account.
  • Request correction of inaccurate data.
  • Request deletion or cancellation of data when applicable.
  • Object to certain processing or revoke your consent when applicable.
  • Request a portable copy of your data in a reasonable and commonly used format.

To exercise these rights, contact [email protected]. We may request reasonable information to verify your identity before handling the request.

9. Contact

If you have questions about this policy, contact us at [email protected] or visit our support page.