Card, Apple Pay and Google Pay payments are processed by Paddle.com Market Limited as our Merchant of Record: Paddle acts as the authorized seller of our digital products and handles payments, taxes, invoicing and refunds on our behalf. Purchases paid with PayPal are sold directly by Jamcdesign and PayPal acts only as the payment processor; for those purchases, we handle the refund ourselves.
When you pay through Paddle, you accept the Paddle buyer terms and its privacy policy.
Subscriptions taken out with PayPal, including those of users who already used it before, are also governed by the PayPal terms.
Requests are reviewed under this policy, the applicable payment processor terms and the consumer protection rules that apply to the transaction.
If applicable law or the payment processor grants an additional cancellation or refund right, Jamcdesign will not limit that right.
Jamcdesign offers digital resources with account-based access and fast digital delivery. Because of the digital nature of the resources, certain purchases may cease to be eligible for a refund once the download or use of the content has begun, except where a right to a refund exists under applicable law, Paddle's terms or this Policy.
Before completing a purchase or subscription, the price, plan, download limits and main service conditions are shown.
We may approve a refund or equivalent correction when there is a duplicate charge, a resource is unavailable after payment, the delivered file is damaged, the content materially does not match what was offered, or a verifiable technical error prevents access and cannot be resolved.
When the issue is a failed download or damaged file, we will first try to restore access, replace the file or return download credits when appropriate. If it cannot be reasonably resolved, we will evaluate the refund.
Jamcdesign subscriptions renew automatically for the period indicated at checkout and while they remain active. You can cancel them at any time from your dashboard and keep access until the end of the paid period, unless the processor-confirmed status indicates expiration, non-payment, refund or effective cancellation.
Renewals that have already been processed are not usually refunded automatically. We will review exceptions for duplicate charges, verifiable technical errors, unauthorized charges or any right recognized by applicable law or the payment processor.
You can request a refund in two ways:
We will respond as soon as possible. If the purchase was processed by Paddle, Paddle manages the refund as Merchant of Record. If you paid with PayPal, we handle it ourselves and return the money through PayPal. In both cases the return time depends on the original payment method.